Cancellation Instructions

15. Cancellation instruction regarding consumers’ right of cancellation
If the customer is a consumer (refer Clause 1.2 of these Business Terms and Conditions), he is entitled to a right of cancellation in terms of the following cancellation instruction:

Right of cancellation
You are entitled to revoke this contract within fourteen days without giving any reasons. The cancellation period is fourteen days as from the day on which you or a third party – who is not the carrier – nominated by you have or has taken possession of the goods. In order to exercise your right of cancellation, you must inform us (name, address, telephone number, fax number or email) of your decision to cancel this contract.  You may use the attached sample cancellation form; however, this is not required. You may use the sample cancellation form or any other unambiguous declaration even on our website (internet address: and complete and send the information electronically. If you make use of this option, we will immediately send you a notification (e.g. by email) confirming the receipt of such cancellation. To comply with the cancellation period it is sufficient that you send the notification that you wish to exercise the right of cancellation prior to the expiry of the cancellation period. The cancellation must be sent to the address stated at the bottom of the sample cancellation form.

Consequences of cancellation
If you revoke this contract we will immediately refund you all payments which we have received from you, including delivery costs (with the exception of additional costs which occur if you choose a different type of delivery than our offered favourable standard delivery) but no later than within fourteen days as from the day on which we receive the notification of your cancellation of this contract. When refunding you, we will use the same payment method that you used for the original transaction unless something else is expressly agreed to with you; in no case will we charge you any fees as a result of this repayment.
We can refuse a refund until we have received the returned goods or you have proven that you have returned the goods, depending on whichever comes first. You must send the goods or hand the goods back to us without delay, and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is adhered to if you despatch the goods prior to the expiry of the deadline of fourteen days.

You are responsible for the direct costs of the return. You only have to pay for any possible diminished value of the goods resulting from your handling other than what is necessary to ascertain the nature and functioning of the goods 

Exclusion of the right of cancellation
Cancellation is not applicable for contracts:

  • for the delivery of goods which are not pre-fabricated and for whose manufacture an individual selection or determination by the consumer is decisive or are clearly custom-made for the personal requirements of the consumer
  • for the delivery of goods if, based on their properties, they are inseparably mixed with other goods after the delivery.